Who this is for
Online shops and marketplaces
Orders from your website, Rozetka, Prom, OLX and Instagram reach the accounting system by themselves. One stock figure for every channel, waybills and labels from one window.
What hurts
Orders arrive from four places — the website, Rozetka, Prom, Instagram — and someone carries each of them into the accounting system by hand, with errors in the article numbers. Stock in the channels lags behind the warehouse: a buyer orders what is no longer there, which ends in a call saying "sorry, we have run out" or in a cancellation that damages the seller's rating. To avoid that, stock is held back — and then what is actually there does not sell.
Prices live a life of their own: one figure in the price list, another on the website, a third on the marketplace, because the files were uploaded on different days. Changing the price of a few hundred items is a day in Excel.
And then every order has to be shipped: a waybill in the carrier's portal, a label from another program, a message to the buyer by hand. Thirty orders a day is half a working day of one person.
What we do
- Orders from the website, the marketplaces and the CRM reach the accounting system as documents, with the right counterparty and the right article numbers.
- One stock figure for every channel: a sale in one place is visible in the others at once, and so is a reservation.
- Prices and listings go from accounting to the website and the marketplaces by themselves; bulk changes follow a rule instead of being made item by item.
- Nova Poshta waybills — the main Ukrainian carrier — and barcode labels from one window: here is what that looks like.
- The message to the buyer with the tracking number goes out by itself, the moment the parcel starts moving.
- Publishing to the social networks from one form, with post drafts from suppliers' news.
- Reports per channel: what sells, where the margin is, what is sitting idle.
What you get
Nobody re-types orders by hand, and no channel sells what is not there. A price change reaches everywhere in minutes instead of a day. Shipping takes about twenty seconds instead of ten minutes — that is how it works in my own company (≈ the owner's estimate).
Where to start
Half an hour of conversation about where the manual work is, plus a short audit — both free. Then a plan: stages at a fixed price, no advance payment, the first one being whatever saves the most time.
What it plugs into: Horoshop and other websites with an API, the Rozetka, Prom and OLX marketplaces, Nova Poshta, CRM (KeyCRM, SalesDrive and others), accounting systems — 1C / BAS and others, label printers
Discuss a taskFAQ
Questions we hear most often
- Our website runs on Horoshop and part of our sales go through Rozetka and Prom.
- That is the most common set-up, and it is mine as well. Horoshop is the Ukrainian e-commerce platform; Rozetka and Prom are the big Ukrainian marketplaces. The website and the marketplaces connect to the accounting system through their APIs: stock and prices go out, orders come back as documents. File uploads stay as a fallback rather than as daily work.
- We do not need e-documents — our buyers are private individuals. What is left?
- Almost everything. E-documents are only one step in the chain, and we simply leave it switched off. What stays is orders in the accounting system with no re-typing, waybills and labels from one window, a message to the buyer with the tracking number, one stock figure across the channels, and reports. A shop has many more orders than a wholesaler, so the time saved is usually greater.
- We also sell through Instagram and messengers.
- Those orders become documents in the accounting system too — directly, or through the CRM that collects them. From there the route is the same: reservation, waybill, label, message to the buyer. Posting to the social networks can run from one form into every channel at once.
- Cancellations damage our marketplace rating. How do we avoid them?
- A cancellation usually means a channel was still showing an item that had already gone. We give every channel one stock figure: a sale in one place immediately reduces the quantity in the others, and a reservation for an order not yet issued is visible everywhere. Then there is no need to hold stock back “just in case”, and no need to cancel.
- Where do we start if everything hurts at once?
- With whatever eats the most time — usually orders and stock. The first stage takes a few weeks, you accept it, and only then do you pay. After that comes the next one: waybills and labels, then prices, then reports.